Last updated: April 24, 2026

At ESKAE ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from eskaeatelier.com (the "Site").

SECTION 1 – INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as "Order Information."

We may also collect information you voluntarily provide, such as when you sign up for our newsletter, contact us, or participate in any promotions.

SECTION 2 – HOW WE USE YOUR INFORMATION

We use the information we collect to:

Process and fulfill your orders, including sending order confirmations and invoices

Communicate with you about your orders, products, services, and promotional offers

Screen orders for potential risk or fraud

Improve and optimize our Site and your shopping experience

Comply with legal obligations

If you have opted in, we may send you marketing emails about new products, promotions, and updates. You can unsubscribe at any time by clicking the unsubscribe link in any email we send.

SECTION 3 – CONSENT

When you provide us with personal information to complete a transaction, place an order, or arrange a delivery, we imply that you consent to our collecting and using it for that specific purpose.

For secondary uses such as marketing, we will ask for your explicit consent. You may withdraw your consent at any time by contacting us at contact@eskaeatelier.com.

SECTION 4 – SHARING YOUR INFORMATION

We share your personal information with third parties only as necessary to provide our services:

Shopify – Our e-commerce platform. You can read their privacy policy at https://www.shopify.com/legal/privacy.

Payment Processors – We use secure, PCI-DSS compliant payment processors to handle your payment information. We do not store your full card details on our servers.

Shipping & Fulfillment Partners – We share your name and address with carriers to fulfill and deliver your orders.

Analytics & Marketing Tools – We may use tools like Google Analytics to understand how customers use our Site. These tools may use cookies and similar technologies.

We do not sell your personal information to third parties.

SECTION 5 – PAYMENT SECURITY

We accept payments via Shopify Payments, Shop Pay, and PayPal. All payment transactions are encrypted using Secure Socket Layer (SSL) technology and processed through PCI-DSS compliant payment gateways. We do not store your credit card information after your transaction is complete.

SECTION 6 – COOKIES

We use cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and personalize content. Types of cookies we use include:

Essential cookies – Required for the Site to function (e.g., maintaining your shopping cart and session)

Analytics cookies – Help us understand how visitors interact with our Site

Marketing cookies – Used to deliver relevant ads and track campaign performance

You can control cookies through your browser settings. Note that disabling certain cookies may affect Site functionality.

SECTION 7 – DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for a minimum of 5 years for tax and accounting purposes. If you request deletion of your data, we will delete or anonymize your information unless we are legally required to retain it.

SECTION 8 – THIRD-PARTY LINKS

Our Site may contain links to third-party websites. Once you leave our Site, we are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

SECTION 9 – CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

QUESTIONS & CONTACT

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

ESKAE
Email: contact@eskaeatelier.com
Website: eskaeatelier.com